Free shipping on increments of 24 cans of beer (2 variety pack or 6 x 4 packs)!

Dokkaebier - FAQ

What if someone other than me will be receiving the shipment?

If you’re purchasing beer for someone else, or if another member of your household will be accepting the delivery on your behalf, please provide their name and telephone number in the “Order Notes” section of the check-out page. Please make sure that whoever is accepting the delivery is prepared with their ID and is 21+ years of age.

How can I make an edit to an order that’s already been placed?

Please send us an email to dkb@enjoydkb.com and we will do our best to make the adjustments. However, if it is past the order deadline, we may not be able to adjust your order. 

What is the return policy?

Dokkaebier is committed to ensuring customer satisfaction. If you received a damaged item, please email us at dkb@enjoydkb.com with the order number. We will not be able to refund any shipping charges if the package was undeliverable due to incorrect information supplied on your behalf during the check-out process or adhering to shipping terms of adult signature required. On the rare occasion members receive the wrong product, a discount is offered, or the shipment can be returned at no-charge to the customer. 

As with any food product, taste is personal and an exchange cannot be made on the basis of taste.

BEER SHIPPING via GLS

Where do you ship your beers to?

We ship within the state of California using GLS high class parcel carrier. We are currently making efforts to expand shipping to other states in the future.

When will I receive my beer order?

We send our beer through next day shipping. Orders placed after Thursday at 12pm, will be shipped out on Monday to receive on Tuesday. If there is any delay for your shipment, please direct all inquiries to GLS (1-800-322-5555) https://www.gls-us.com.

How do I track my order?

You will receive an email confirmation from GLS that will contain your tracking number and estimated delivery time.

What if I want my order to be delivered on a certain day?

If you have a specific date you would like to receive your order, please leave a note during your online checkout and we will try to accommodate as best as we can. However, this will not be guaranteed, as we fulfill our orders through a third party shipping company.

What precautions are the delivery workers taking to limit contact?

Click here to see how our parcel carrier (GLS) is handling age verification and delivering your order with minimal contact. 

What do I need to bring to receive my order?

Your valid 21+ photo ID (such as a passport or state driver’s license) is required to accept the alcohol shipment.

What if someone other than me will be receiving the shipment?

If you’re purchasing beer for someone else, or if another member of your household will be accepting the delivery on your behalf, please provide their name and telephone number in the “Order Notes” section of the check-out page. Please make sure that whoever is accepting the delivery is prepared with their ID and is 21+ years of age.

What if I have any further questions or inquiries about my order?

If you have any inquiries about your order after it has been shipped, please forward them to GLS (1-800-322-5555) https://www.gls-us.com and have your tracking number handy. 

Can I change my address after placing my order?

If the order has not yet been shipped out, please contact us immediately so that we can make an adjustment to your order. If the order has already been shipped, there will be an $18 processing fee that will be charged for making any adjustments to your delivery address. 

What if I live in a gated community?

Please leave a note with the appropriate information during your checkout so that the shipping company will be able to access your gated community.

What if I miss my order?

GLS will make two attempts to fulfill the delivery and will phone the customer with the number provided. If the delivery is not completed within the two attempts, the package will be sent back to our fulfillment center. Your order will be refunded, minus the shipping fee. You will have to place a new order in order for another delivery attempt to be made.

Why don’t we ship on Fridays?

It is important to us that our customers receive their product as fast as possible in order to best preserve the flavors of our beers during the shipping process. In an effort to minimize the time that your beer takes to reach you from our shipping location, we have eliminated Friday shipments. GLS doesn’t guarantee deliveries on Saturdays, which would mean your product may not be received until the following Monday. 

MERCHANDISE

Can I have my beer and merchandise shipped together?

Our fulfillment location for our beer and merchandise is different and therefore the two items are shipped separately from one another. Because of this, we cannot guarantee that each package will be received at the same time.

Where can merchandise be shipped to?

We can ship our merchandise anywhere within the United States.

LOCAL DELIVERY

We are sorry to inform our customers that we are no longer operating a local delivery service and have switched entirely to shipping as a means of getting our beer delivered. Please refer to the information above if you have any questions regarding our service.

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